{"id":3553,"date":"2026-05-02T01:40:19","date_gmt":"2026-05-02T01:40:19","guid":{"rendered":"https:\/\/topvisionqa.com\/return-and-exchange-policy\/"},"modified":"2026-06-27T10:00:09","modified_gmt":"2026-06-27T10:00:09","slug":"return-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/topvisionqa.com\/en\/return-and-exchange-policy\/","title":{"rendered":"Return and Exchange Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3553\" class=\"elementor elementor-3553 elementor-2074\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c20563d e-con-full centered e-flex e-con e-parent\" data-id=\"c20563d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f13927e elementor-widget elementor-widget-text-editor\" data-id=\"f13927e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At Top Vision, we are committed to our customers&#8217; satisfaction, and offer a clear and fair policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c422873 e-con-full centered e-flex e-con e-parent\" data-id=\"c422873\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eeb5149 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"eeb5149\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/clipboard.png\" class=\"attachment-large size-large wp-image-3554\" alt=\"\" srcset=\"https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/clipboard.png 512w, https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/clipboard-100x100.png 100w, https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/clipboard-300x300.png 300w, https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/clipboard-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d748db6 e-con-full e-flex e-con e-child\" data-id=\"d748db6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b9522d elementor-widget elementor-widget-heading\" data-id=\"7b9522d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\n1. Return Conditions\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec28355 elementor-widget elementor-widget-text-editor\" data-id=\"ec28355\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>1. Return Conditions<br\/>Products can be returned or exchanged within 3 days from the date of receipt, provided that:<br\/>\u2022 The product is unused<br\/>\u2022 It is in its original condition<br\/>\u2022 It is in its original packaging<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3dae7d9 e-con-full centered e-flex e-con e-parent\" data-id=\"3dae7d9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61ffc33 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"61ffc33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/ban.png\" class=\"attachment-large size-large wp-image-3555\" alt=\"\" srcset=\"https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/ban.png 512w, https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/ban-100x100.png 100w, https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/ban-300x300.png 300w, https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/ban-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a147d50 e-con-full e-flex e-con e-child\" data-id=\"a147d50\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b6fa82 elementor-widget elementor-widget-heading\" data-id=\"2b6fa82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\n2. Non-Returnable Products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a100461 elementor-widget elementor-widget-text-editor\" data-id=\"a100461\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Due to the nature of personal care and beauty products:<br\/>Any opened or used product cannot be returned or exchanged, for hygiene reasons.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e9c2e72 e-con-full centered e-flex e-con e-parent\" data-id=\"e9c2e72\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d19b9ef elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"d19b9ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/danger.png\" class=\"attachment-large size-large wp-image-3556\" alt=\"\" srcset=\"https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/danger.png 512w, https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/danger-100x100.png 100w, https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/danger-300x300.png 300w, https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/danger-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94c0475 e-con-full e-flex e-con e-child\" data-id=\"94c0475\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de54a7e elementor-widget elementor-widget-heading\" data-id=\"de54a7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Damaged or Incorrect Products\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0eec7c7 elementor-widget elementor-widget-text-editor\" data-id=\"0eec7c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In case of receiving a damaged or incorrect product:<br\/>&#8211; The product will be replaced at no additional cost<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8bd88ce e-con-full centered e-flex e-con e-parent\" data-id=\"8bd88ce\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cc34a4 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"4cc34a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/delivery-truck.png\" class=\"attachment-large size-large wp-image-3557\" alt=\"\" srcset=\"https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/delivery-truck.png 512w, https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/delivery-truck-100x100.png 100w, https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/delivery-truck-300x300.png 300w, https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/delivery-truck-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f74af76 e-con-full e-flex e-con e-child\" data-id=\"f74af76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9c0155 elementor-widget elementor-widget-heading\" data-id=\"f9c0155\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08e0d77 elementor-widget elementor-widget-text-editor\" data-id=\"08e0d77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u2022 If the error is from the store: We will cover the shipping cost<br\/>\u2022 If the customer wishes to return\/exchange: The customer will bear the shipping cost<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96baa5b e-con-full centered e-flex e-con e-parent\" data-id=\"96baa5b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2e10ba elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"c2e10ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/refund.png\" class=\"attachment-large size-large wp-image-3558\" alt=\"\" srcset=\"https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/refund.png 512w, https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/refund-100x100.png 100w, https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/refund-300x300.png 300w, https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/refund-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bd094d e-con-full e-flex e-con e-child\" data-id=\"3bd094d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34d8ed9 elementor-widget elementor-widget-heading\" data-id=\"34d8ed9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Refund<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c1454c elementor-widget elementor-widget-text-editor\" data-id=\"9c1454c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The amount will be refunded within 7 to 10 business days after product inspection and using the same payment method.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f3345e e-con-full centered e-flex e-con e-parent\" data-id=\"3f3345e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e023a6b elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"e023a6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/headset.png\" class=\"attachment-large size-large wp-image-3559\" alt=\"\" srcset=\"https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/headset.png 512w, https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/headset-100x100.png 100w, https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/headset-300x300.png 300w, https:\/\/topvisionqa.com\/wp-content\/uploads\/2026\/05\/headset-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d17d081 e-con-full e-flex e-con e-child\" data-id=\"d17d081\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55c040e elementor-widget elementor-widget-heading\" data-id=\"55c040e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1f9003 elementor-widget elementor-widget-text-editor\" data-id=\"a1f9003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For any return request, please contact us via: WhatsApp or Customer Service<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Top Vision, we are committed to our customers&#8217; satisfaction, and offer a clear and fair policy. 1. Return Conditions [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3553","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/topvisionqa.com\/en\/wp-json\/wp\/v2\/pages\/3553","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/topvisionqa.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/topvisionqa.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/topvisionqa.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/topvisionqa.com\/en\/wp-json\/wp\/v2\/comments?post=3553"}],"version-history":[{"count":1,"href":"https:\/\/topvisionqa.com\/en\/wp-json\/wp\/v2\/pages\/3553\/revisions"}],"predecessor-version":[{"id":3560,"href":"https:\/\/topvisionqa.com\/en\/wp-json\/wp\/v2\/pages\/3553\/revisions\/3560"}],"wp:attachment":[{"href":"https:\/\/topvisionqa.com\/en\/wp-json\/wp\/v2\/media?parent=3553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}